To maximise the shelf life of your products, we recommend storing them in a cool, dry place away from direct sunlight, heat, humidity and excess moisture.
The PAO symbol (period after opening symbol) on all of our packaging highlights the shelf life of a product after opening. This symbol is an open jar with a number in it; for example, 6M indicates six months. All our products, with the exception of our sun products, last six months after opening, provided that they are stored correctly. Our sun products last 12 months after opening. If left unopened, our products can last up to two years from the production date. If you find that your product has an unusual smell or if you see discolouration, please contact us at firstname.lastname@example.org.
It differs from product to product and person to person, but it will take approximately three months to finish a product that is part of your daily routine.
We don’t offer complimentary samples; however, we have created purchasable sachet bags that contain a mix of different samples so that you can test different products in the range. Alternatively, please visit our full facial routines page for advice on the right products for various skin concerns. Or, contact us at email@example.com for additional help.
Yes, our products have been specifically formulated for more sensitive skin. Most have been clinically approved for sensitive skin, and the rest certified as non-irritant in dermatological tests.
When formulating, we look for actives already naturally present in the skin or for biomimetic ingredients, making them biocompatible and exceptionally skin-friendly. The concentration and combination of ingredients in each product have been scientifically calculated to deliver the most effective benefits, whilst avoiding harmful side effects. Unlike traditional natural products, science guides us to strictly limit the use of 'essential oils' because they contain potentially irritating allergens like citral, linalool and farnesol. Avoiding these common sources of irritation is a key objective of our product development process. That's why all our fragrances have been screened to trace levels for all of the 26 fragrance allergens that EU law regards as potentially harmful, and you'll never find them on our ingredients list.
However, everyone is different and skin can react negatively to any ingredient, even a plant or fruit extract. It’s for this reason that we display the full ingredients list on every product page. If you’re unsure of an ingredient in a product, simply apply a coin-sized dollop to your inner wrist and leave it for approximately 12 hours. If you have an adverse reaction, the product probably contains a raw ingredient that you’re sensitive to, so we would recommend that you avoid it.
'Natural Science' refers to natural skincare made better by the guidance of science.
We bring new thinking to natural skincare with advanced actives from Hibiscus Seeds, Green Peas, Prickly Pear, Olive Oil, and biomimetic ingredients; with our formulations guided by science.
Natural ingredients are a good place to start but not everything in nature is friendly. Plant extracts, like ‘essential oils’ are complex mixtures and can contain allergens like citral and linalool. So, for more sensitive skins we screen all our fragrances to trace levels of the 26 recognised allergens.
Guided by science, we measure the effectiveness of key formulations; that's how we know how well we hydrate the skin and fight free radicals. We also check the skin kindness of all our products in dermatological tests. Most of our products are clinically approved for sensitive skin, and the remaining are certified as non-irritant.
We define our brand as natural skincare made better by the guidance of science. We believe that understanding natural remedies unlocks a cornucopia of sympathetic yet highly effective ingredients that can heal and nourish the skin.
We don’t have a simple fixed percentage of natural ingredients as this necessarily varies from product to product. We do, however, only use naturally derived alternatives to petrochemicals, synthetic colours, harsh surfactants and preservatives. For guidance, we can say that the majority of our products contain 98-99% natural and naturally derived ingredients. The 1-2% that is missing is typically due to our policy of screening out natural allergens in ‘essential oils‘ from our fragrances.
Not everything in nature is good for you, but insight into the science of our products makes it possible to sort the good from the bad. Unlike traditional natural products, science guides us to strictly limit the use of 'essential oils' because although they are natural, they contain potentially irritating allergens like citral, linalool and farnesol. Avoiding these common sources of irritation has been a key objective of our product development process. That's why, whilst ‘categorised’ as the ‘1-2% unnatural’ ingredient in our products, all of our fragrances have been specially formulated and screened to avoid all of the 26 most common fragrance allergens, ensuring that our formulas are kind on the skin and healthy for you.
We have also used advanced synthetics in one or two of our products; but we are insistent on only formulating with safe ingredients, regardless of whether they’re natural or synthetic.
Our products were originally developed for use by the spa professionals in the Rocco Forte hotel spas. Products must offer a full sensory experience in a spa environment, so their scent is fundamental. In addition, we believe in Psycho-Cosmetics (Psico-Cosmesi); this means that we think that what we put on our skin should benefit us both through our emotions as well as through its physical performance. The psychological, emotional impact comes from the smell and texture of a product when it’s applied. As a result, we believe it vital to use fragrance in our products. However, we avoid using ‘essential oils’ to deliver the fragrance given that they contain potentially irritating allergens like citral, linalool and farnesol. All of our fragrances have been specially formulated and screened to avoid the 26 most common fragrance allergens, ensuring that they are kinder on the skin.
Allergen-screened fragrance means that our fragrances have been specially formulated and screened to contain none at all, or only trace levels, of the 26 fragrance allergens that EU law regards as potentially harmful.
Unlike traditional natural products, science guides us to strictly limit the use of 'essential oils' because they contain potentially irritating allergens like citral, linalool and farnesol. Avoiding these common sources of irritation has been a key objective of our product development process.
We don’t have a fixed percentage of organic ingredients in our products. Nevertheless, we have used organic ingredients wherever possible and these are highlighted on each product’s active ingredient list.
Our ingredients and products have not been tested on animals. In fact, we have decided not to register or sell our products in China because of their animal-testing requirements. All of our products have been dermatologically tested on humans under the supervision of a dermatologist. They are also 100% vegan.
Yes, all of our products are 100% vegan. We have certified all of our newly packaged products with VEGETALOK. The rest of the range will be certified as and when we launch new packaging for each product.
Our dermatologically tested symbol shows that our products have been dermatologically tested on humans under the supervision of a dermatologist.
Most of our range has been specifically tested on sensitive skin with a 96-hour occluded patch test. In this test, the product is applied to human skin, covered, and is re-applied for four consecutive periods of 24 hours with assessments at 24, 48, 72 and 96 hours post-application. As a result of this test, the Almond Cleansing Milk, Helichrysum Toner, Lemon Toner, Almond Face Scrub, Pistachio Face Mask, Rose Face Oil, Hibiscus Serum, Aloe Vera Face Cream, Prickly Pear Face Cream and Hibiscus Night Cream are clinically approved for sensitive skin; we are currently running the same test on the rest of our range.
All of our products have been tested with a 24-hour occluded patch test, with skin assessed after 15 minutes and 24 hours post-application. As a result of this dermatological test, all of our products are certified as non-irritant.
This symbol means that our products have been specifically tested for their nickel content and that they are classified as safe to use for people sensitive to nickel allergies. These products contain trace levels of nickel (lower than 0.00001) and therefore, an allergic reaction is extremely unlikely.
No, we’re not gluten-free. If you’re a coeliac, we recommend looking out for Hydrolyzed Wheat Bran and Hydrolyzed Wheat Protein on our products’ full ingredient lists.
If you’re still unsure, contact us at firstname.lastname@example.org, or simply apply a coin-sized dollop of product to your inner wrist and leave it for approximately 12 hours. If you have an adverse reaction, the product probably contains something you are sensitive to, so we would recommend avoiding it.
No, we’re not soy-free. If you have a soy allergy, we recommend that you look out for Glycine Soja Oil, Glycine Soja Sterols, Hydrolyzed Soy Protein and Lecithin on our products’ full ingredient lists.
If you’re still unsure, contact us at email@example.com,or simply apply a coin-sized dollop of product to your inner wrist and leave it for approximately 12 hours. If you have an adverse reaction, the product probably contains something you are sensitive to, so we would recommend avoiding it.
No, we use Sweet Almond Oil, Pistachio Oil, Hazelnut Granules and Almond Granules across a number of our products. If you have a nut allergy, we recommend that you look out for these ingredients on each product’s active ingredient list. We also use Shea Butter in some of our products, but research has shown that this can often be tolerated by individuals with tree- or ground-nut allergies.
However, we cannot guarantee that our products are processed in a peanut or nut-free facility. If you have a severe nut allergy, we strongly advise that you consult with a doctor or perform a patch test before using any new products.
We’re free from:
Phenoxyethanol, MI/MIT (isothiazolinone) & Formaldehyde donor preservatives (artificial preservatives);
Silicones and their derivatives;
Sodium Laureth Sulfate (SLES) & Sodium Lauryl Sulfate (SLS) (sulfate surfactants);
Mineral oil & waxes (paraffin & paraffin wax) and petrolatum;
Diethanolamine (DEA) derivatives;
Harsh fragrances - we're screened for the 26 fragrance allergens that are commonly found in essential oils;
Microplastics (plastic microbeads).
Please email at firstname.lastname@example.org if you have any particular ingredient questions.
We don’t use SPF in any of our skincare products. However, the Prickly Pear Face Cream and Aloe Vera Face Cream contain Gamma Oryzanol, extracted from Rice Bran Oil, which has a strong natural UVA and UVB absorbing capacity. We do also have a sun range, which includes an SPF 30 and an SPF 50, both with UVA and UVB protection.
When pregnant, you should avoid products with the following ingredients: Salicylic Acid (BHA), Benzoyl Peroxide, Retin-A, Retinol, Hydroquinone, Tazorac, Accutane, Aluminium Chloride Hexahydrate, Formaldehyde and Dibutyl Phthalate. All of our products don’t contain these ingredients. You should also avoid essential oils, which are strictly limited in our products.
Our Orange Blossom Face Oil, Lavender & Rosemary Face Cream, Lavender & Rosemary Face Mask, Almond Face Scrub and Almond Eye Cream contain Retinyl Palmitate. This ingredient is much more gentle on the skin than Retinol or Retin-A, and it’s included at a level that is classified as safe for pregnant women. However, if you’re unsure, we advise you to consult with your doctor.
Yes, all of our formulations benefit from over 35 years of scientific research led by Doctor Francesca Ferri and her team of cosmetic scientists at EffegiLab in Trento. EffegiLab has researched the benefits of a number of natural, organic ingredients, primarily from the region of Trentino. This includes the use of grape extracts to treat dermatitis and psoriasis, and the discovery of a vegetable melatonin, phytomelatonin, as a ‘super anti-ager.’
Over four years, Doctor Ferri and Irene worked together to deliver a highly effective and skin kind skincare range. But the work has not stopped there; Doctor Ferri is continuing her research to develop new products with a focus on natural remedies delivered in ways that enhance their potency whilst minimising their ability to cause unwanted side effects.
All of our products have been formulated to be non-comodogenic.
Our products are entirely made in Italy, with all aspects of production handled in Italy.
We’re passionate about provenance. Each product in the line is created with ingredients grown on our organic farm in Sicily, allowing us access to unrivalled provenance and quality. Where ingredients cannot come from our Organic Farm in Sicily, they come from neighbouring areas in Sicily or from reputable farmers in the Trentino region.
We work to use ingredients that are not over-farmed or encouraged with harmful pesticides. We have also integrated zero-waste upcycled ingredients, made from nutrient-rich plant-based leftovers. Our insistence on plant-based sources means all of our ingredients are vegan. The properties of plants and fruits are incredible; we strive to nurture and protect nature’s growth rather than destroy it.
Yes, they’re all packaged in glass bottles and jars; the only exception is our Lavender & Rosemary Foam Cleanser which is packaged in a biobased plastic bottle. We do what we can to maximise use of sustainable packaging. Our boxes are made out of paper with 100% recycled fibres and we only use vegetable-based inks.
We believe beauty is more than skin deep. Our company’s existence is part of a much wider system of people, nature and organisations, and we’re committed to ensuring that our processes and products are as sustainable and ethical as possible at every stage of the cycle. You can find our ethical standards in full here.
Yes, we do.
We're committed to ensuring that our processes and products are as sustainable and ethical as possible. Our Corporate Social Responsibility (CSR) policy outlines how we do this.
We support and nurture all of our Team Members. We aim to treat each and every Team Member equally, fairly and ethically, while providing a healthy environment, physically and emotionally. We constantly strive to improve and develop our sustainability initiatives to support the wellbeing and career development of our team.
We're committed to: equal opportunity, supporting diversity and inclusion; abiding by all fair labour practises; training and developing our team; giving our team a number of benefits that keep them motivated and engaged.
Our goals for 2021-22:
We're keen to: introduce annual health check-ups; explore financial products, programmes, or services to help our team meet financial health needs; explore supplementary health insurance; and introduce more external training programmes.
We're proud to champion local and national communities.
We source ingredients and materials from numerous local artisans and farmers. We also support and collaborate with a number of charities. We're due to start a more long-term partnership with Lady Garden Foundation.
Our goals for 2021-22:
We're keen to: work on creating a 'social farm' at our organic farm that will allow children with autism and older people to engage with the farm and enjoy its natural environment.
We understand our responsibility to champion and protect the environment by monitoring and reducing carbon emissions, water and waste, especially paper and plastics. We constantly strive to improve and develop our initiatives to protect the planet.
We don’t have our own facilities, but we push our suppliers to be as sustainable as possible, and we work closely with them to improve environmental performance.
We have a rainwater harvesting system at our organic farm in Sicily, and we use ‘local’ water in all of our products.
We use 100% recycled fibres for our boxes and all of our collateral. If for any reason we cannot use recycled paper, we use FSC certified paper.
All retail products are made of recyclable glass, with the exception of two of our products that are in biobased plastic. Most of our retail products will soon be refillable, and we're launching a recycling programme with First Mile.
We grow what we can at our organic farm in Sicily. Anything that cannot come from our farm comes from elsewhere in Sicily or from Italy in the Trentino region where our laboratory is based. We only use vegan ingredients, and all of our new packaging is certified by Vegetal OK. We use a number of upcycled ingredients. We only use RSPO certified Palm Oil derivatives in our products. We don’t use mineral oils or ingredients that harm the soil and water.
All aspects of production take place in Italy, reducing our carbon footprint. We're currently not tracking our carbon emissions but are looking to introduce a number of initiatives in the next year.
Our goals for 2021-23:
We're keen to: introduce sustainable sachets; introduce techniques for minimising the transportation-related environmental impact of distribution; introduce carbon off-setting schemes, including planting schemes at the farm; and establish a baseline and introduce a data management system, which will monitor our environmental resource consumption, including electricity, gas, water and waste.
In order to support and create a thriving commercial business and working environment, we aim to act with integrity, honesty and without prejudice at all times. We constantly strive to improve and develop our sustainable business initiatives.
ORDERS, SHIPPING & RETURNS
We ship to the UK, the EU, and the US.
Our products are currently shipped from our warehouse in the UK; however, we’re currently setting up warehouses in the EU and the US for an even more seamless shopping experience.
Our products are currently shipped from our warehouse in the UK. Due to the Brexit transition period our deliveries are sent on a Delivery At Place basis; this means that the cost of any taxes and duties have to be covered by the buyer with all our US and EU customers for the time being.
We have also realised that some customers have been asked to pay an additional Import Payment fee by our delivery couriers. We’re working to quickly rectify the issue; for the time being, when this is the case, we’re sending discount codes to our EU customers to redeem on future orders.
Given that our products are 100% made in Italy, we’re working on setting up a warehouse there to ensure a seamless shopping experience for our EU customers.
Yes, we offer complimentary shipping for all UK orders over £50.
We accept Visa, MasterCard, Amex, Maestro and our e-gift cards. All transactions on our website are processed using Shopify’s secure online payment gateway.
We also accept payments via Apple Pay, Shop Pay, Google Pay and PayPal.
Our gift cards can be redeemed at check-out by entering the gift card code in the discount box.
Once you have placed your order, you’ll receive an email to confirm that your order has been placed with us. Once your order has been dispatched, you’ll receive a second email which will contain tracking details so that you can track your order.
We’re delighted that you love your product. There’s a space for you to write a review on each individual product page.